---
title: What happens if I have a guest that is experiencing shipping delays or has received a damaged kit?
description: Marco requires all shipping addresses at least 15 business days before your experience (unless otherwise specified). Any addresses that arrive after that date cannot be guaranteed timely delivery. Kit
---

[Skip to content](https://help.marcoexperiences.com/6.-what-do-i-do-if-im-experiencing-shipping-issues-or-receive-damaged-kits#main-content)

English

Show submenu for translations

[Get help](https://help.marcoexperiences.com/kb-tickets/new?hsLang=en)

![wordmark\_logo.png\]](https://help.marcoexperiences.com/hs-fs/hubfs/wordmark_logo.png?height=40&name=wordmark_logo.png)

- [Future of Culture](https://help.marcoexperiences.com/tag/future-of-culture)
  
  Show submenu for Future of Culture

    - [Marco Musings](https://help.marcoexperiences.com/tag/marco-musings)
- [Case Studies](https://help.marcoexperiences.com/tag/case-studies)
- [Marco Field Notes](https://help.marcoexperiences.com/tag/marco-field-notes)

Open main navigation

Close main navigation

- [Future of Culture](https://help.marcoexperiences.com/tag/future-of-culture)
  
  Show submenu for Future of Culture

    - [Marco Musings](https://help.marcoexperiences.com/tag/marco-musings)
- [Case Studies](https://help.marcoexperiences.com/tag/case-studies)
- [Marco Field Notes](https://help.marcoexperiences.com/tag/marco-field-notes)
- English
  
  Show submenu for translations
- [Get help](https://help.marcoexperiences.com/kb-tickets/new)
- Home

 Home

 Help center

- There are no suggestions because the search field is empty.

1. [Help center](https://help.marcoexperiences.com/?hsLang=en)
2. [Virtual Experiences](https://help.marcoexperiences.com/virtual-experiences?hsLang=en)
3. [Shipping Information](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#shipping-information)

# What happens if I have a guest that is experiencing shipping delays or has received a damaged kit?

Marco requires all shipping addresses at least 15 business days before your experience (unless otherwise specified). Any addresses that arrive after that date cannot be guaranteed timely delivery.Kits are shipped by the host through their preferred courier and we will provide tracking numbers once the host shares them, which is usually between 2-7 business days before your class.

We do everything we can to ensure your kits arrive on time and in the best condition. Unfortunately, when kits are in the hands of the courier that is shipping, delays and damages can often be out of our hands. We will still do anything possible to make things right.

We do not cover kits that are delayed, as sadly our suppliers do not, and couriers do not guarantee delivery by the estimated arrival date specified in tracking. 

***Please [submit a ticket here](https://help.marcoexperiences.com/kb-tickets/new?hsLang=en) to troubleshoot and for additional action to be taken. ***

- [About Marco Experiences](https://help.marcoexperiences.com/about-marco-experiences?hsLang=en)
- [Getting Started](https://help.marcoexperiences.com/getting-started?hsLang=en)
- [Payment](https://help.marcoexperiences.com/payment?hsLang=en)
- [Offsites for Teams](https://help.marcoexperiences.com/offsites-for-teams?hsLang=en#main-content)

    - [General FAQs](https://help.marcoexperiences.com/offsites-for-teams?hsLang=en#general-faqs)
    - [About Our Property Partners](https://help.marcoexperiences.com/offsites-for-teams?hsLang=en#about-our-property-partners)
    - [Instant Offsites](https://help.marcoexperiences.com/offsites-for-teams?hsLang=en#instant-offsites)
    - [Offsites Pro](https://help.marcoexperiences.com/offsites-for-teams?hsLang=en#offsites-pro)
- [Virtual Experiences](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#main-content)

    - [Managing Experiences](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#managing-experiences)
    - [General Information](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#general-information)
    - [Shipping Information](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#shipping-information)
    - [Virtual Experience Information](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#virtual-experience-information)
    - [Changes/Cancellations](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#changes-cancellations)
    - [Payment](https://help.marcoexperiences.com/virtual-experiences?hsLang=en#payment)
- [Booking an Experience](https://help.marcoexperiences.com/booking-an-experience?hsLang=en)

- [Future of Culture](https://help.marcoexperiences.com/tag/future-of-culture) 
    - [Marco Musings](https://help.marcoexperiences.com/tag/marco-musings)
- [Case Studies](https://help.marcoexperiences.com/tag/case-studies)
- [Marco Field Notes](https://help.marcoexperiences.com/tag/marco-field-notes)

[![Chill listening crop-3](https://help.marcoexperiences.com/hs-fs/hubfs/Marco%20Logo_black_2000x360%20(1).png?width=133&height=24&name=Marco%20Logo_black_2000x360%20(1).png "Chill listening crop-3")](https://www.marcoexperiences.com)

<https://www.instagram.com/marcoexperiences> <https://www.linkedin.com/company/marco-experiences> <https://twitter.com/explore_marco> <https://www.facebook.com/marcoexperiences>

Copyright © 2026, Marco Experiences