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Virtual Experiences

Virtual Experiences

Common questions asked about our virtual experiences without kits or with kits that are shipped directly to guests.

Who hosts Marco Experiences?

How will I know my experience date/time is confirmed?

Will my group need to bring anything or have any equipment ready in order to participate in an experience?

Can I customize an experience?

Edit event page details

Invite and Manage Guests for an Event

Managing Experiences

How can my group RSVP for an experience?

Share an experience proposal?

How do I create a poll for my team to vote on an experience?

How do I prepare my group to best enjoy our experience?

General Information

How do I book an experience?

Does my group need a password to join the Zoom for the event?

How does my team RSVP for a virtual experience that doesn't require shipping?

What video conferencing platform does Marco Experiences use for virtual experiences? Can I provide my own video conferencing link on my company's preferred platform?

Will my experience be pre-recorded?

How do I join a virtual event on Zoom?

Can my virtual experience be recorded?

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Shipping Information

What happens if I have a guest that is experiencing shipping delays or has received a damaged kit?

What is the deadline to RSVP for an experience?

Can kits be shipped to any location?

Can kits be shipped internationally for virtual experiences?

Does everyone on my team receive a kit?

What happens if a guest missed the RSVP deadline but still wants to participate?

Can kits be shipped to a P.O. Box?

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Virtual Experience Information

How do I assign characters and groups for Murder Mystery?

Will my group be in one Zoom room for Escape the Game?

Do I need to split my group into teams for Trivia?

Changes/Cancellations

How do I reschedule or make changes to an experience I've booked?

How do I cancel an experience?

Payment

How do I pay or receive a refund for changes in headcount?

When is payment due for an experience?

Are there any additional fees or taxes we'll be required to pay when booking an experience?

My group has an issue with our experience, am I entitled to a refund?

How much do virtual experiences cost?

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