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Help center
Virtual Experiences
About Marco Experiences
Getting Started
Planning & Managing an Experience
Marco Dashboard
Managing
Changes / Cancellations
Payment
Retreat Experiences
In-Person & Venue Experiences
In-Person Experiences
Virtual Experiences
General Information
Shipping Information
Experience Information
Become a Host
Booking an Experience
Virtual Experiences
Common questions asked about our virtual experiences without kits or with kits that are shipped directly to guests.
General Information
Does my group need a password to join the Zoom for the event?
How does my team RSVP for a virtual experience that doesn't require shipping?
What video conferencing platform does Marco Experiences use for virtual experiences? Can I provide my own video conferencing link on my company's preferred platform?
Will my experience be pre-recorded?
How do I join a virtual event on Zoom?
Can my virtual experience be recorded?
See more
Shipping Information
What happens if I have a guest that is experiencing shipping delays or has received a damaged kit?
What is the deadline to RSVP for an experience?
Can kits be shipped to any location?
Can kits be shipped internationally for virtual experiences?
Does everyone on my team receive a kit?
What happens if a guest missed the RSVP deadline but still wants to participate?
Can kits be shipped to a P.O. Box?
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Experience Information
How do I assign characters and groups for Murder Mystery?
Will my group be in one Zoom room for Escape the Game?
Do I need to split my group into teams for Trivia?
