---
title: How do I pay or receive a refund for changes in headcount?
description: Upon requesting a booking, you were billed based on the headcount estimate provided by you at check out. Your payment method is charged upon host confirmation and can be reviewed in your Dashboard. Ou
---

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# How do I pay or receive a refund for changes in headcount?

Upon requesting a booking, you were billed based on the headcount estimate provided by you at check out. Your payment method is charged upon host confirmation and can be reviewed in [your Dashboard](https://auth.marcoexperiences.com/u/login/identifier?state=hKFo2SB2UFZQV2cyUl9LVExjNnZObG9TMzZwVUs5S2V6QmN5d6Fur3VuaXZlcnNhbC1sb2dpbqN0aWTZIEVzNWFWd3FHWHl5Zm1IN2dTR0pWbVI3U20zMnR0Ymxuo2NpZNkgZmVKNVZ6Z1lkWTVZUXkxc05nS0xNQk9hbUVjdGRYZ1I).

Our team will then charge or credit you based on final headcount changes on your Dashboard / RSVP form once the RSVP window has closed (on the condition that no kits have been shipped prior to the change).

***Headcount reductions are no longer honored on the day of the experience***. For virtual experiences without shipping, if you do not change your headcount through your dashboard at least 1 week prior, we will ***not*** make adjustments to your invoice.

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